CUSTOMER SUCCESS LEAD

Our client is a growing and reputable organisation with offices located in Oxford. A
new permanent opportunity has arisen in their business for a Customer Success
Lead. Reporting into the Head of Customer Success, you will be responsible for:

• Senior stakeholder management and relationship building: with

strategical important clients and key stakeholders, through the


appropriate management of their expectations and agreed objectives.


Demonstrating a clear understanding of their needs, challenges, and


priorities.

• Strategy and growth: to ensure each project has a clear strategy in place

to achieve growth. Working with key stakeholders to understand pressure


points and challenges, alongside their wider initiatives and plans - and


ensure the business can play a role in achieving these/ identifying and


pursuing opportunities effectively.

• Objection handling and problem solving: ensuring appropriate

conversations happen internally and externally to understand key


business objectives and challenges and developing robust


recommendations to achieve or overcome these.

• Reporting and analysis: monitoring activity data, trends and progress

against strategy to mitigate risk. Taking ownership of any challenges and


ensuring that they're resolved in full, and any learnings shared.

• Client satisfaction: working with wider team to identify trends, challenges

& opportunities. Sharing and amplifying successes (case studies,


testimonials, stats)/ aiming for high-level of client service and satisfaction


levels.

• Management/coaching: rresponsibility for leading, developing and

coaching a team of Account Managers and Account Executives.

Candidates that apply must have previous Account Management experience to a


supervisory level, ideally from a fast paced agency background. You must be able to


lead and motivate a small team, prioritise and be proactive, have good attention to


detail and be comfortable interacting with customers, driving strategy.

On offer is a basic salary ranging from £45,000 to £55,000 depending on experience


as well as good benefits, bonus scheme, predominantly remote working and the


opportunity for future progression.

To apply, get in touch at andy@parkelanepeople.com