Role Overview & Responsibilities

Complaint Handler – Home Insurance – Remote Working

We are currently working with a large insurance company who are looking to hire multiple Complaint Handlers on an interesting and exciting contract.

This is a great opportunity for anyone that is looking to add to their extensive insurance experience.

The role will involve:

  • Ability to negotiate and influence others whilst maintaining an empathetic approach.
  • Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims.
  • A natural ability to manage conflict with an investigative mind in order to solve customer enquiries
  • Make good judgements throughout the claims journey and demonstrate the ability to work under pressure.

£170 p/d inside IR35 via umbrella company

A 6-month initial contract

Core Working hours Monday – Friday 9:00am – 6:00pm

Remote Working – Equipment will be provided

Skills and Experience:

Must Have

previous experience working in Home Insurance.

  • Must Have

    previous complaint handling experience ideally with end to end investigation

  • Worked in a complaint’s role providing a diverse range of telephone, email, and online support
  • Strong attention to detail and accuracy when communicating with customers both written and verbally
  • If you have the above skills and experience, please apply and a consultant will contact you within 10 working days if successful

    • Complaint Handler – Home Insurance – Remote Working

    Job Type: Full-time

    Salary: £170.00 per day

    Benefits:

    • Work from home

    Schedule:

    • Monday to Friday

    Experience:

    • Home Insurance: 1 year (preferred)

    Work Location: Remote

    Expected start date: 27/02/2023

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    • Company Size: 1,000+ employees
    • Trust Rating: 95 / 100 (Official Registry Audited)

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