Account Manager - Fragrance

JOHN LEWIS, KINGSTON

3 DAYS PER WEEK (22.5 HOURS A WEEK INCLUDING WEEKEND WORK)



Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skin care and body care. COTY is the global leader in fragrance and number three in color cosmetics. COTY’s products are sold in over 150 countries around the world. COTY and its brands are committed to range of social causes as well as seeking to minimize its impact on the environment. For additional information about Coty Inc., please visit www.coty.com . ROLE SUMMARY

The main objective of Account Manager is to deliver overall sales objective in their account by meeting Coty’s customer service and sales standards. As well as ensuring in-store excellence of execution.



BENEFITS ON OFFER



Day off on your birthday

Access to My Coty Shop with fantastic discounts

Generous family and wellbeing support policies

Private medical scheme

Income protection

Personal leave policies

Maternity leave from 12 weeks-6 months



KEY ATTRIBUTES AND BEHAVIOURS



Provides quality Actionable Insight to area manager

Is a master of knowledge on account

Establish and maintain strong, effective relationships with key stakeholders Lives beauty – Deep understanding for the industry and luxury brands

Executional excellence – Uncompromising focus on standards, attention to detail and protecting brand equity

Ownership – Accountability as if your name was on the door

Relentless and tenacious - always striving for the extra sale.

Share and re-apply – Willing to learn from others and share success

Collaborates easily with others and adapts to different working styles

Able to effectively listen, influence and persuade

Maximizes time productively

Adapts to changing priorities as needed is flexible and accountable

Empowered to use initiative

Is resilient and adapts to new challenges

Actively takes charge of self-development and performance growth

For beauty brands – A proven experience in beauty with a high level of make-up artistry



KEY ACCOUNTABILITIES



Sales and Customer Service

Achieve monthly sales targets

Maintain company benchmarks on ASP, Sales Mix and Split

Distribution of targets daily, weekly, monthly

Deliver Coty’s customer service ceremony with every customer

Build relationships with customers to influence and sell

Consistently upsell



Excellence of Execution

Lead by example be a brand ambassador, protecting the equity for Coty brands

Keep updated on We Live Beauty and mandatory Coty Academy

Be fully aware of all company and retailer initiatives relevant to your account

Follow all company merchandising guidelines on both permanent and promotional space

Accurately complete month end and payroll within set guidelines and time limits, including any required feedback

Commercial awareness – Coty business performance, competitor activity and market share

Plan and execute customer eventing ensuring brand equity

Adhere to Company uniform and grooming guidelines

Work within the retailer Code of Conduct guidelines and KPIs at all times

Escalate any issues to Area Manager



Team working

Strong working relationships with the Coty instore team

Manage and welcome agency staff as part of the team

Develop effective working relationship with mobile consultants

Grow networks with the wider Coty team within your area

Maintain excellent communication with the Area Manager

Develop and maintain relationships with retailer staff and management

Be available for ad-hoc mentoring new managers to the business



Technical Processes

Use of ipad for email, reporting and VM guidelines

Control of ipad and Coty passwords

Use of MCT – Holidays, sickness, payslips.